Garage Door Spring Repair Portland

 
 
 
 
  EXCELLENT  
  
 Based on 162 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kodie Tang 
 
July 7, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I was able to schedule a same day appointment.  Ben came out to look at my garage door. I backed into it and was scared there was damage. He checked it out to determine it was just cosmetic. I super appreciated the prompt response and honesty. Thank you.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Disa Juarez-Valerio 
 
June 17, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
UPDATE: within minutes of posting a 3 star review the company reached out to discuss what had occurred.  The message from the manager Sean said he wished I would have contacted them prior to posting and
"I will do everything possible to make it right with you to make sure you are feeling good with doing business with us and change that review to 5 stars."  A few minutes later I received a call from Ben and to be honest I was on the defense expected to be bullied into changing my review but that wasn't the case at all.  He apologized, explained how important customer service is to them and he repeated more than once that he didn't want me to feel pressured into changing my review.  He listened to my concerns and was perfectly professional throughout, in the endhe gave me a partial refund and made sure that I was fully satisfied before we hung up.  I was very impressed by how he handled this situation, he deserves a raise.
Now I don't know about you, but to me, this is the epitome of customer service excellence.  Can I now recommend this company? Absolutely!  With the caveat that I definitely recommend getting an additional competitor's quote so you will end up with the peace of mind of knowing that you contracted not only great company, but at a great price.

(Original review below).......

Disclaimer: I did not get a comparative quote from another company and wished I had.

First of all, I will say that service was fast and professional.  I just had a few things that left me feeling icky.  A new garage door opener with remotes and new sensors was replaced today.  I felt the labor fee was on the high end of fair.  However, I do not for the life of me understand why a $259 liftmaster opener was marked up to $850.  I was told it was because they offer a lifetime guarantee.  But only one year of labor.  I asked if I could get the garage door without the guarantee and was offered a nice discount on the labor fee in return.  Good customer service for sure but still wishing I had gotten a second quote to find out if this is industry standard.  Then it came time to pay.  They accept venmo, cashapp etc. But charge a 3.5% fee for their credit card.  I wasn't prepared for that. I've never been charged a credit card fee by a contractor before and just left me feeling like this company is greedy.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kirin Elliott 
 
May 19, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Sean was fast and courteous, and worked within my budget to solve my problems with my garage door.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gerry Chen 
 
May 17, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Sean came right away within 2 hours after I called and made a repair request. He was very professional with in depth knowledge of garage door issues. He replaced the spring quickly and got it working the first time. Really appreciate his hard work!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Troy B 
 
April 12, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Sean provided excellent service at a reasonable price. He's also very personable. I will reach out to him for any future garage door work. I recommend him and his company.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mark Harvey 
 
April 12, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Sean was prompt, friendly, and efficient.  Would highly recommend.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Daniel G 
 
March 31, 2024
 
 
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Very fast and great service on replacing the garage springs and opener. Would recommend 10/10.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 tyler froom 
 
March 19, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Sean did a wonderful job, definitely recommend him for anyone with garage door repair needs.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Heathen “Heathen Hammer” Hammer 
 
March 18, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Sean was super helpful, Definitely recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jordan Tunstill 
 
February 23, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I couldn't recommend PDX Garage Door more highly. Dispatch was great, cost was more than reasonable, service was fast and effective, James fixed a problem that I didn't even know existed in addition to what I called for. James did such a great job that I'll recommend him to anyone I hear mention issues with locks or garage doors. He's a pro. 10/10